AS 9120

Attain and sustain excellence in aircraft maintenance with CIBMARS expert guidance in achieving AS/EN 9120 certification. Our comprehensive service streamlines the process, ensuring your organization meets the industry’s stringent quality and safety standards. We bridge the gap between your existing practices and 9120 requirements, provide tailored documentation and training and support seamless implementation. CIBMARS empowers you to excel in aircraft maintenance through ongoing internal audits and continuous improvement strategies, fostering a culture of quality and safety within your organization.

AS 9120


ISO 9120 is a specific standard within the broader AS/EN 9100 series of Quality Management Systems (QMS) established for the aviation, space, and defences (ASD) industry. Targeting distributors, this standard outline the specific requirements and practices necessary to ensure the consistent quality, safety, and reliability of their operations.

Building upon the foundation of ISO 9001, it adds crucial elements like maintaining traceability of parts, managing counterfeit part risks, and adhering to strict storage and handling procedures for aerospace components. By achieving ISO 9120 certification, distributors demonstrate their commitment to meeting the stringent quality and safety standards demanded by the ASD industry, fostering trust and confidence with both customers and suppliers.

ISO 9120 Quality Management Systems Service

ISO 9120 itself is not a service; it’s a standard outlining the requirements for a quality management system. However, organizations like CIBMARS offer ISO 9120 Quality Management Systems services to help organizations in the aviation, space, and defences (ASD) industry achieve certification.

These services typically include:

  • Gap Analysis: Identifying areas where your current practices fall short of the 9120 requirements.
  • Documentation: Creating or revising policies, procedures, and other quality management documents to meet the standard.
  • Implementation Support: Guiding you through the process of implementing the necessary changes to your quality management system.
  • Training: Providing your employees with the knowledge and skills needed to understand and comply with the 9120 requirements.
  • Auditing: Conducting internal audits to ensure your system is effective and identifying areas for improvement.

By partnering with a provider like CIBMARS, organizations can leverage their expertise to effectively navigate the 9120-certification process, ensuring their compliance and commitment to quality and safety within the ASD industry.

Principles Of 9120 Quality Management Systems

AS 9120 standard itself doesn’t explicitly list principles, it emphasizes several crucial core concepts that form the foundation of a robust quality management system for aviation, space and defences (ASD) distributors:

  1. Customer Focus: The standard prioritizes understanding and meeting customer needs and expectations regarding the quality, safety, and reliability of distributed parts and materials. This involves establishing clear communication channels, responding effectively to customer inquiries and concerns, and continuously seeking to improve customer satisfaction.
  2. Risk Management: Recognizing the potential risks associated with counterfeit parts, improper storage, and non-compliance with regulations, the standard emphasizes the importance of proactively identifying and mitigating risks. This includes implementing robust control measures, conducting regular audits and inspections and maintaining a culture of risk awareness throughout the organization.
  3. Continuous Improvement: 9120 emphasizes a commitment to continual improvement of the quality management system. This involves regularly reviewing processes, identifying areas for improvement, implementing changes and monitoring their effectiveness. This ensures ongoing adaptation and enhancement to meet evolving industry standards and customer requirements.
  4. Traceability and Control: Maintaining complete traceability of parts and materials throughout the supply chain is critical in the ASD industry. The standard outlines requirements for establishing robust systems for tracking parts from their origin to their final destination, ensuring authenticity and preventing the use of counterfeit or non-compliant components.
  5. Legal and Regulatory Compliance: Adhering to all applicable laws, regulations, and industry standards is paramount for ASD distributors. The standard emphasizes the importance of being aware of relevant regulations and implementing processes to ensure ongoing compliance.

By adhering to these core principles, organizations can establish a robust and effective quality management system aligned with the requirements of AS 9120, fostering trust, safety and reliable performance within the critical aviation, space and defence industry.

Benefits of Choosing CIBMARS For Your 9120 Needs

CIBMARS stands out as a leading partner for your ISO 9120 journey, offering a comprehensive and value-driven approach:

  • Deep Industry Expertise: CIBMARS possesses extensive experience within the aviation, space and defence (ASD) industry, understanding the unique challenges and regulatory landscape faced by distributors. This specialized knowledge ensures their guidance and support are tailored to your specific needs within the 9120 contexts.
  • Streamlined Process: Their team of experts guides you through every step of the certification process, from gap analysis and documentation development to implementation support and training. This streamlined approach minimizes disruption to your operations and ensures efficient progress towards achieving your 9120 goals.
  • Customized Solutions: CIBMARS recognizes that every organization has unique processes and requirements. They don’t offer a one-size-fits-all solution; instead, they work collaboratively with you to develop a customized plan that aligns seamlessly with your existing systems and workflows.
  • Empowering Training: CIBMARS goes beyond simply providing information. They offer interactive training programs designed to equip your employees with the knowledge, skills, and confidence to actively participate in and uphold the 9120-quality management system within your organization.
  • Ongoing Support: Even after achieving certification, CIBMARS remains your trusted partner. They offer ongoing support through internal audits, continuous improvement initiatives and guidance on maintaining compliance with the evolving standards of the ASD industry.

By choosing CIBMARS, you gain a partner dedicated to your success, ensuring a smooth and efficient path to achieving ISO 9120 certification and fostering a culture of quality and safety within your ASD distribution operations.

Frequently Asked Questions

Our qualifications provide professionals with the in-depth knowledge, practical skills and certifications required to excel in Health & Safety roles.

ISO 9120 is a specific standard within the AS/EN 9100 series, focusing on Quality Management Systems (QMS) for Aviation, Space, and defence Distributors. It outlines the specific requirements and practices necessary for distributors to ensure the consistent quality, safety, and reliability of their operations.

Organizations involved in distributing parts and materials within the aviation, space and defence (ASD) industry should consider pursuing ISO 9120 certification. This includes distributors of:

  • Aircraft parts and components
  • Aerospace materials

Defence equipment and supplies

  • Demonstrated commitment to quality and safety: Shows customers and stakeholders your dedication to upholding the highest standards in the ASD industry.
  • Increased market access: Many major ASD companies require their distributors to be 9120 certified.
  • Improved efficiency and cost reduction: Implementing a robust QMS can help identify and eliminate waste, leading to operational improvements.
  • Enhanced risk management: Helps identify and mitigate potential risks associated with counterfeit parts, improper storage, and non-compliance with regulations.
  • Customer Focus:Prioritizes understanding and meeting customer needs for quality, safety, and reliability.
  • Risk Management:Emphasizes proactive identification and mitigation of risks related to counterfeit parts and non-compliance.
  • Continuous Improvement:Encourages ongoing review, improvement, and adaptation of the QMS.
  • Traceability & Control:Requires maintaining complete traceability of parts throughout the supply chain.
  • Legal & Regulatory Compliance: Ensures adherence to all applicable laws, regulations, and industry standards.
  • Conduct a gap analysis to identify areas where your current practices fall short of the standard.
  • Review and revise your existing quality management policies and procedures to align with 9120 requirements.
  • Invest in training for your employees to equip them with the knowledge and skills to understand and implement the standard.
  • Seek guidance from a qualified consultant or certification body to ensure your understanding and readiness for the process.

Both are QMS standards, but they have different scopes:

  • ISO 9001: A broader standard applicable to all organizations regardless of industry.
  • ISO 9120: A more specific standard focusing on the unique needs of ASD distributors. It builds upon ISO 9001 and adds additional requirements relevant to the industry.